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Terms & Conditions


Please read this page carefully before using this web site. Do not use this site if you do not agree with any Terms and Conditions listed. Use of this site signifies compliance with these Terms and Conditions.

Use of this Site

AOM Lighting authorizes you to view and download designated electronic information at this site. This electronic information may consist of software, technical information, product literature, and other materials. You must retain all copyright, trademark, and other proprietary notices present in the original AOM Lighting Information and on any copies of the AOM Lightings Information. You may not modify the AOM Lightings Information obtained from this site in any way or reproduce or publicly display, transmit, or distribute or otherwise use the AOM Lightings Information for any commercial purpose. For purposes of these Terms and Conditions, any use of the Company Name Information on any other web site or networked computer environment for any purpose is prohibited without the express written permission of AOM Lighting. The AOM Lightings Information at this site is copyrighted and any unauthorized use of any AOM Lightings Information located at this site may violate copyright, trademark, and other laws. If you fail to comply with these Terms and Conditions your authorization to use this site automatically terminates and you must immediately destroy any AOM Lightings Information obtained from this site.


The contents of this site are provided "as is" without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. AOM Lighting further does not warrant the accuracy and completeness of the material on this site. AOM Lighting may make changes to this site, or to the products and prices described in them, at any time without notice. This site may be out of date, and AOM Lighting makes no commitment to update this site. Consult AOM Lighting directly for information regarding the products, programs and services that may be available to you.


In no event shall AOM Lighting, it's directors, employees, represensatives, affiliates, suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, consequential damages and those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site or information contained at this site, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. AOM Lighting does not warrant that this site will operate without error or interuption. If your use of the materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The data and information presented on this site is believed to be accurate but should not be relied upon by the user for any purpose. Any and all liability for the content or any omissions from this site, including any inaccuracies, errors, or misstatements in such data or information is expressly disclaimed. AOM Lighting disclaims any liability for use of AOM Lightings products in applications other than those for which they are designed.


All pictures/images shown are for illustration purpose only. Actual product may vary due to differences in monitors & product situational presentation.  


All items are covered under the United Kingdom Distance Selling Regulations:-
You have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the goods are delivered. To cancel the contract, we must be informed either in writing, by fax or by e-mail giving the reason for return as "Contract cancellation". Customers must return unwanted goods at their own cost using a 'signed for' carrier service. Please package the relevant goods securely and send them including a copy of the invoice so that we recieve them within 14 days of the date that the your order cancellation was authorised. The goods must be in an ‘as new’ condition and returned in the original, undamaged, unopend packaging along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them. If only part of your order is returned, any delivery charge you paid won’t be refunded.


However, this cancellation right does not apply in the case of any special order items, made to order products, made-to-measure or custom-made products or products made to your specification or clearly personalised. Special requested spare parts/replacement glass that are non stock items can be requested as a special order item, these are non refundable. Additionally "sample/s for approval" returned are subject to a handling fee, minimum of 25% and restocking fee.


The return address will be advised upon issue of an RMA number.

B2B - Business to Business Sales please note goods not required will be subject to a minimum 25% handling fee and restocking fee, and in some cases may be refused entirely. For made to order, special order products, bespoke project pricing no refunds will be given. For the avoidance of doubt, orders with a corporate email address given are included.

Goods cannot be returned to us without written notice to us within 2 days of the receipt of the Goods. All Goods returned under this condition are subject to a minimum 25% handling and restocking fee, and in some cases may be refused entirely.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. NB: It will not be possible to process your order for returns without a copy of the invoice as we will not be able to trace who the delivery has been returned from to apply the credit to. Additionally "sample/s for approval" returned are subject to a handling fee, minimum of 25% and restocking fee, and in some cases may be refused entirely. For your protection, we recommend that you use a recorded delivery service.


Most lighting will be delivered to UK addresses within 4-5 working days. However, please note this is NOT guaranteed as delivery times can be affected by weather conditions, industrial disputes or other factors. Therefore you are strongly advised NOT to make any arrangements concerning installation until you have the ordered items to hand as claims for consequential loss will NOT be entertained.

Delivery times are based on normal business days and and time to delivery is calculated from the day after receiving your order, they do not include weekends or public holidays. 

We will deliver Free of charge to the UK mainland if your total order comes to £150 or more (before VAT is added). Otherwise its £12.00 ex VAT.

We will ship using a carrier that gives the optimum mix of care, handling, cost and speed of delivery. Please note that ALL orders require a signature on delivery!

If we are out of stock for any particular item we will email with the likely delivery date. You have the option to continue with, or cancel your order at that time. Being an online business, we do not have a retail store or customer counter. Our insurance does not allow us to operate a customer collection facility and all orders will need to be sent by the usual methods.

Prices are subject to change without notice

Deliveries are Monday to Friday (excluding public holidays)


In the unlikely event that your product is lost or damaged in transit, please contact us by email. In the case of damage please contact us within 48 hours of receipt.


All prices are inclusive of legally applicable VAT.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Occasionally, an error may occur and goods may be incorrectly priced in which case we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.


Unless expressly indicated otherwise, AOM is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website.  All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.


AOM Lighting reserves the right to modify these Terms and Conditions at any time. The Terms and Conditions are binding upon you, therefore, you should review them often. These Terms and Conditions represent the entire agreement of the parties regarding the subject matter hereof, and supersedes all prior and contemporaneous agreements between parties, whether written or oral. The Terms and Conditions may not be amended, altered or changed except by the written agreement of both parties.


Copyright exists over the entire contents of this web site. Unauthorised reproduction, exibitions or distribution is strictly prohibited without prior permission from AOM Lighting. All other rights reserved.