Returns Policy
Returns Policy
Consumer Orders (B2C)
Under UK Distance Selling Regulations, you have the right to cancel your order within 14 days of receiving your goods.
→ Submit a Return Request
Once approved, we’ll provide you with an RMA number and return address.
- Items must be unused, uninstalled, and in ‘as new’ condition
- Original, undamaged, unopened packaging must be included
- All accessories, free gifts, and a copy of your invoice must be returned
- You may handle the goods as you would in a shop, but not install or use them
Exclusions (non-returnable items):
- Made-to-order, bespoke, or customised products
- Special order items or non-stock spare parts
- “Samples for approval” (subject to a minimum 25% handling/restocking fee)
Important:
- All returns must be sent using a tracked or signed-for courier service — untracked returns will not be accepted
- If only part of your order is returned, delivery charges will not be refunded
- Return shipping costs are your responsibility unless the item is faulty or sent in error
Business Orders (B2B)
For trade and business-to-business transactions (including orders placed with a corporate email address), different conditions apply:
- Return requests must be submitted within 2 days of receiving the goods
- A minimum 25% handling and restocking fee applies to all accepted returns
- Returns may be refused at our discretion
- No refunds for made-to-order, bespoke, project-priced, or special order items
General Return Instructions
- Submit your return via our →Returns Portal
- Await your RMA number and return address instructions
- Package the item(s) securely, include your invoice copy, and ship via a tracked or signed-for service
- Ensure your return reaches us within 14 days of cancellation approval
