FAQ

FAQ'S

1. Do you have a catalogue?
No, our huge range of Chandeliers, Ceiling Lights, Wall Lights, Bathroom lights and Outdoor Lighting is listed and available to buy online hassle free via our easy to use website aomlighting.co.uk
 

2. Do you have a shop?
No, we are a modern online ecommerce retailer thta ships products direct to our customers.
 

3. How can I contact AOM Lighting
You can contact by sending us an email via our website, or alternately 0208 8194081.
 

4. What is AOM Lightings working hours?
You can contact us Monday to Friday 9:00am to 5:30pm excluding any Bank or National Holidays. Our huge range of Chandeliers, Ceiling Lights, Wall Lights, Bathroom lights and Outdoor Lighting are available to buy via our website 7 days a week day or night.
 

5. Is buying online safe?
Shopping with AOM Lighting is 100% secure and safe. Our site currently uses the most advanced security software, 128-bit high-level SSL encryption technology. Therefore, you can rest assured and shop online happily knowing that your payment and personal details will remain safe and secure.
 

6. How can I place an order?
Orders can be placed online via our easy to use website, by clicking on the add to basket button next to the product you want to purchase; the next step is to pay for your item via clicking on the checkout button and entering your personal information and credit card details with the safe and secure server of our payment processing partners. We do not store any card information.
 

7. What methods of payment do you accept?
AOM Lighting accepts all major credit cards such as Mastercard, Visa, Maestro, Switch, Solo, Delta and Visa Electron.
 

8. Do AOM Lighting prices include VAT?
All prices shown on this page are inclusive of V.A.T at 20%
 

9. What is AOM Lightings delivery policy?
All orders over £100.00 (Exc VAT) will be delivered free of charge anywhere in mainland Great Britain. Any orders less than £100.00 (Exc VAT) will be subject to a £10.00 (Exc VAT) delivery Charge. For all other destinations please email us for a quotation.
 

10. How long do you take to deliver?
Lighting goods that are in stock will be dispatched within approximately 2 working days. See individual products for delivery details.
 

11. What happens if my item is out of stock?
Lighting products that are temporarily out of stock should be dispatched within 7-10 working days. If there is any further delay you will be notified and given the option to cancel. Some of our more exclusive Lighting products may only be available as a Special Order, this will be stipulated. Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates. In such cases your normal cancellation rights still apply.
 

12. What happens if no one is available to accept delivery?
If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to AOM Lighting. If you require re-delivery, AOM Lighting reserve the right to charge additional shipping costs.
 

13. What is the AOM Lightings returns policy?
If you wish to return any goods you must inform us in writing (letter or email) within 7 days beginning on the day after delivery of those goods. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted. Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs). Goods should be in an undamaged condition. The cost of Sending the Goods will be deducted from the refund of the purchase price. If a collection is arranged by us AOM Lighting this cost will also be deducted. Alternatively Goods can be sent back by your own method of transportation at your own cost. Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.
 

14. What if my goods are damaged or faulty?
Damaged or faulty Goods will be replaced or refunded.   Please note that the courier will ask you to sign for the goods on delivery.  If you have not been given an opportunity to examine the goods, please sign for them “unexamined.”  If you notice that the outer packaging is damaged then please sign the delivery paperwork as “package damaged” or if you so wish refuse the delivery. In the unlikely event that your product is lost or damaged in transit, please contact us by email. In the case of damage please contact us within 48 hours of receipt.
 

If goods are accepted from the courier without marking the consignment unexamined, AOM Lighting will not accept liablility for any damage in transit.


 

15. What is AOM Lightings privacy policy?
Here at AOM Lighting we are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree.
 

16. How do I access my account?
To access your account you can either click the "Login" button at the top of the page or click here. You will be then asked to either enter your details or if you are a new user to the website, you will be required to register. Once you have successfully logged in, you will then be able to purchase products from AOM Lighting website, and the top navigation bar will display "My Account" this verifies that you have successfully logged in. Simply click the "My Account" button to view or amend any details or saved orders / baskets.
 

17. Are lamp bulbs included with light fittings?
Lamp bulbs are only included with a light fitting when clearly indicated. You can buy the recommended lamp bulbs for your light fitting from us.